Users can perform a hard or soft reset by pressing and holding the reset button on the back of an eero for a certain length of time. The eero Beacon reset button can be found on the left side and the same instructions below apply. Before resetting an eero make sure it has been powered on for at least 45 seconds.
A soft reset will clear all network configurations from eero, but preserve its sessions. This keeps the eero on the network and saves its logs and advanced settings such as IP reservations and port forwarding configurations.
To soft reset an eero, hold the reset button until its LED flashes Yellow (7 seconds), then release it. After a few moments, the eero LED should return to solid White and appear with a green outline in the eero app.
A hard reset will clear all network configurations, clear its sessions and logs, and remove the eero from the network. If the eero has an active internet connection, you can achieve the same results by removing the eero from the network via the eero app.
Note: If a user performs a hard reset on a gateway eero (the one connected to the modem), they will remove the entire network and all the settings for that network. If they need to only hard reset one eero, we recommend swapping out the eero gateway for another eero if possible.
To hard reset an eero, hold the reset button until its LED flashes Red (15 seconds), then release it. After a successful hard reset, the eero LED light will reach a flashing Blue state, indicating that the eero is ready to set up again.