WHOLEHOME WIFI POWERED BY EERO

• EERO MOBILE APP
• HOW TO HARD AND SOFT RESET EERO
• THE DIFFERENT STATES OF AN EERO LED
• HOW DO AUTO-UPDATES KEEP MY EERO NETWORK SAFE?
• HOW DO I CONNECT DEVICES TO THE EERO NETWORK?
• CAN MULTIPLE PEOPLE MANAGE AN EERO NETWORK?

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MISCELLANEOUS

• POWER CYCLE TO RESTORE SERVICES
• EMAIL SETTINGS AND SERVER INFORMATION
• CHAT WITH US AT WWW.METRONETINC.COM

CUSTOMER PORTAL

• MYMETRONET CUSTOMER PORTAL FEATURES
• UPGRADE YOUR SERVICES ONLINE

BILLING

• METRONET WILL BUY OUT YOUR CURRENT CONTRACT WITH ANOTHER PROVIDER!
• DOES METRONET HAVE DATA CAPS?
• I'M MOVING. WHAT DO I NEED TO DO TO TRANSFER MY METRONET SERVICES?
• WHAT IS THE TECHNOLOGY SERVICE FEE?
• CANCEL SERVICE
• WHY DOES MY TELEVISION PRICING FLUCTUATE?

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WHY FIBER OPTICS?

• WHY ARE FIBER OPTICS BETTER?

SERVICE RELATED ISSUES

• METRONET'S RESPONSE TO COVID-19
• HOW DO I CONTACT METRONET CUSTOMER SERVICE?
• DO I NEED A STATIC IP IN ORDER TO ACCESS A VPN FROM HOME?
• SERVICE DISRUPTION INFORMATION
• WHO SHOULD I CONTACT IF MY SERVICES AREN’T WORKING PROPERLY?

RESIDENTIAL VACATION SUSPENSION AND RESTORATION

• HOW LONG DOES IT TAKE FOR SERVICE SUSPENSION OR RESTORATION TO GO INTO EFFECT?
• WHAT HAPPENS IF I RESTORE MY SERVICES FROM VACATION MODE IN THE MIDDLE OF A MONTH?
• WHAT IS THE MINIMUM TIME I CAN BE ON VACATION SUSPENSION AND RESTORATION?
• HOW LONG CAN MY SERVICES BE ON VACATION SUSPENSION AND RESTORATION?
• CAN I SUSPEND MY METRONET SMARTHOME WHILE I’M ON VACATION?
• WILL MY METRONET SMARTHOME SYSTEM STILL FUNCTION IF MY OTHER SERVICES ARE SUSPENDED?

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